Last Updated: 15.02.25
Salon Policies
At Groomify Salon, we strive to provide a safe, comfortable, and enjoyable experience for both pets and their owners. To ensure everything runs smoothly, we’ve outlined our salon policies below. Please take a moment to review them before your visit.
1. Appointment Booking
Booking: Appointments can be made online, over the phone, or in person. We recommend booking in advance to secure your preferred time slot.
Confirmation: You will receive a confirmation email or text message upon booking. Please notify us immediately if there are any errors.
Walk-Ins: Walk-ins are welcome but subject to availability. Priority is given to scheduled appointments.
2. Cancellations & Rescheduling
Notice: We require at least 24 hours’ notice for cancellations or rescheduling. This allows us to accommodate other clients.
Late Cancellations: Cancellations made less than 24 hours before the appointment may incur a 50% cancellation fee.
No-Shows: Clients who miss an appointment without notice may be charged the full service fee.
3. Late Arrivals
Grace Period: We allow a 10-minute grace period for late arrivals. After this, your appointment may be shortened or rescheduled to avoid delays for other clients.
Fees: Late arrivals may incur a $10 late fee or require rescheduling.
4. Health & Safety
Vaccinations: All pets must be up-to-date on vaccinations (e.g., rabies, distemper, and bordetella). Proof of vaccination may be required.
Health Issues: Please inform us of any health conditions, allergies, or behavioral concerns your pet may have before the appointment.
Flea/Tick Policy: If fleas or ticks are found, we will administer a flea/tick treatment at an additional cost of $15.
5. Grooming Process
Consultation: During your first visit, we’ll discuss your pet’s grooming needs and preferences.
Handling: Our groomers are trained to handle pets with care and patience. However, if your pet becomes overly stressed or aggressive, we reserve the right to stop the service for their safety and ours.
Mats & Tangles: Severely matted fur may require shaving for your pet’s comfort. Additional fees may apply for extensive de-matting.
6. Payment
Accepted Methods: We accept cash, credit/debit cards, and digital payments (e.g., Apple Pay, Google Pay).
Deposits: A 20% deposit may be required for first-time clients or large bookings.
Pricing: Prices are based on the size, breed, and condition of your pet. A final quote will be provided during check-in.
7. Pick-Up & Drop-Off
Timing: Please pick up your pet promptly after their grooming session is complete. Late pick-ups may incur a $10/hour fee.
Communication: If you need to adjust your pick-up time, please notify us as soon as possible.
8. Satisfaction Guarantee
Feedback: We want you and your pet to be 100% satisfied. If you’re unhappy with the service, please let us know within 24 hours, and we’ll do our best to make it right.
Refunds: Refunds are issued at our discretion and may be provided as a credit toward future services.
9. Salon Etiquette
Leashes & Carriers: All pets must be on a leash or in a carrier when entering and exiting the salon.
Behavior: For the safety of all pets and staff, aggressive or overly anxious pets may be asked to reschedule or require special handling.
Children: Children are welcome but must be supervised at all times.
10. Emergency Policy
Veterinary Care: In the rare event of an emergency, we will contact you immediately and seek veterinary care if necessary. You will be responsible for any associated costs.
11. Changes to Policies
We reserve the right to update these policies as needed. Any changes will be communicated to clients via email or posted on our website.
12. Contact Us
If you have any questions about our policies, please don’t hesitate to reach out:
Email: [insert email address]
Phone: [insert phone number]
Address: [insert salon address]
At Groomify Salon, we strive to provide a safe, comfortable, and enjoyable experience for both pets and their owners. To ensure everything runs smoothly, we’ve outlined our salon policies below. Please take a moment to review them before your visit.
1. Appointment Booking
Booking: Appointments can be made online, over the phone, or in person. We recommend booking in advance to secure your preferred time slot.
Confirmation: You will receive a confirmation email or text message upon booking. Please notify us immediately if there are any errors.
Walk-Ins: Walk-ins are welcome but subject to availability. Priority is given to scheduled appointments.
2. Cancellations & Rescheduling
Notice: We require at least 24 hours’ notice for cancellations or rescheduling. This allows us to accommodate other clients.
Late Cancellations: Cancellations made less than 24 hours before the appointment may incur a 50% cancellation fee.
No-Shows: Clients who miss an appointment without notice may be charged the full service fee.
3. Late Arrivals
Grace Period: We allow a 10-minute grace period for late arrivals. After this, your appointment may be shortened or rescheduled to avoid delays for other clients.
Fees: Late arrivals may incur a $10 late fee or require rescheduling.
4. Health & Safety
Vaccinations: All pets must be up-to-date on vaccinations (e.g., rabies, distemper, and bordetella). Proof of vaccination may be required.
Health Issues: Please inform us of any health conditions, allergies, or behavioral concerns your pet may have before the appointment.
Flea/Tick Policy: If fleas or ticks are found, we will administer a flea/tick treatment at an additional cost of $15.
5. Grooming Process
Consultation: During your first visit, we’ll discuss your pet’s grooming needs and preferences.
Handling: Our groomers are trained to handle pets with care and patience. However, if your pet becomes overly stressed or aggressive, we reserve the right to stop the service for their safety and ours.
Mats & Tangles: Severely matted fur may require shaving for your pet’s comfort. Additional fees may apply for extensive de-matting.
6. Payment
Accepted Methods: We accept cash, credit/debit cards, and digital payments (e.g., Apple Pay, Google Pay).
Deposits: A 20% deposit may be required for first-time clients or large bookings.
Pricing: Prices are based on the size, breed, and condition of your pet. A final quote will be provided during check-in.
7. Pick-Up & Drop-Off
Timing: Please pick up your pet promptly after their grooming session is complete. Late pick-ups may incur a $10/hour fee.
Communication: If you need to adjust your pick-up time, please notify us as soon as possible.
8. Satisfaction Guarantee
Feedback: We want you and your pet to be 100% satisfied. If you’re unhappy with the service, please let us know within 24 hours, and we’ll do our best to make it right.
Refunds: Refunds are issued at our discretion and may be provided as a credit toward future services.
9. Salon Etiquette
Leashes & Carriers: All pets must be on a leash or in a carrier when entering and exiting the salon.
Behavior: For the safety of all pets and staff, aggressive or overly anxious pets may be asked to reschedule or require special handling.
Children: Children are welcome but must be supervised at all times.
10. Emergency Policy
Veterinary Care: In the rare event of an emergency, we will contact you immediately and seek veterinary care if necessary. You will be responsible for any associated costs.
11. Changes to Policies
We reserve the right to update these policies as needed. Any changes will be communicated to clients via email or posted on our website.
12. Contact Us
If you have any questions about our policies, please don’t hesitate to reach out:
Email: [insert email address]
Phone: [insert phone number]
Address: [insert salon address]